IT Service Desk Analyst
Birmingham Hippodrome

Job Reference: 000212

Location: Birmingham Hippodrome

Job Closing Date: 30/09/2021

Interview / Assessment Centre Date(s) w/c: 04/10/2021

Salary: £23,000 + benefits

Employment Type: Fixed Term

Department: IT

Hours Per week: 37.5

You will provide first-line support covering IT technical issues and problems relating to hardware, software and peripherals. You will resolve customer support and service requests, manage and log incidents using our Help Desk system ensuring targets are achieved and reported within agreed timescales, while ensuring customer satisfaction levels are met. You will complete and manage IT administration, maintaining internal databases, audit software licensing and participate in User Groups. You will also identify and document improvements to our processes and procedures. 

For this role ideally you will have experience within a Service Desk environment delivering remote support to corporate clients. This will have given you a good understanding of Incident/Request management and ticket handling as well as experience of Windows OS and Microsoft Office applications. You will possess strong customer service and interpersonal skills and can remain calm under pressure. Effective at building relationships, you will also enjoy solving problems and handling multiple tasks.

This role is an excellent opportunity to step into the world of IT or build upon your existing knowledge of IT. We would love to hear from ambitious technical individuals who are excited by the opportunity to a build fantastic career in a busy and friendly environment.

The role is for an initial 6 months fixed term contract with the possibility of becoming permanent.. 

The great news is that applicants who meet the job criteria will be contacted for an interview straight away. Once appointment is made the vacancy will be withdrawn.

We offer different ways to work flexibly, so please feel free to talk about what flexibility means to you at your interview.

​​​​​​​Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome  applicants from those backgrounds, identities and experience.


This position is now closed. We are no longer accepting applications for this position.