Job Description
Reporting to the Visitor Services Managers, our Assistant Visitor Services Managers lead and manage service standards across all Front of House, bars, kiosks and retail areas, ensuring sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. They create a safe working environment by ensuring we comply with all health & safety procedures and standards including licensing laws and food safety legislation.
Reporting to the Duty Manager, the Assistant Visitor Services Manager also works as part of the Duty Visitor Services Management Team to provide leadership, guidance and support to our Lead Visitor Service Assistants, Visitor Service Assistants and Volunteers. This duty element of the role is front facing, ensuring a visible management presence and that agreed standards are consistently in place. They also form part of our response team for incidents.
We are looking for a candidate who is passionate about giving great customer service and is always willing to go one step beyond to create an exceptionally high standard of customer satisfaction, with the ability to motivate a large team of staff. As a popular entertainment venue, work is fast-paced, so you’ll be a proactive manager who enjoys a variety of tasks whilst working as part of a busy retail operation in a high footfall venue.
If successful you’ll be offered an annualised hours contract which will include weekend, Bank Holiday and late night working. This role would involve working at the premises most days.
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experience.
Employee Benefits
• 5 weeks holiday plus 8 Bank Holidays which increases by one day for each years service up to 6 weeks holiday plus 8 Bank Holidays.
• Contributory pension scheme.
• Discounted public transport pass.
• Discounted car parking at Arcadian car park.
• Discounted gym membership.
• Show ticket offers
• Personal Development Fund.
• Enhanced company sick pay.
• Free life assurance.
• Free Critical Health insurance.
• Discounted private health cover.
• Enhanced maternity/adoption/paternity pay.
• Free flu jab.
• Cycle to Work scheme.
• Electric car scheme.
• Employee Assistance Programme.